(no subject)

[cred0]

I'm not very happy with OPSM - or with the laboratory that produces contact lenses for them. It was a month ago that I went in to get the trial lenses checked, and they sent off the order at that point. I popped in on the weekend a week and a half after that (i.e. three weeks ago), on the off-chance that they'd come in, and they'd not phoned me. The left lenses had already arrived, but they were still waiting on the right ones (a more complicated prescription - the main reason contacts are so much better for me than glasses is that my eyes don't play well together, being one short and one long (plus different astigmatisms) - neither eye is impossibly bad, they're just too different to each other). I went in again a week ago - the guy looked the order up, said they should have arrived a week earlier, and left a note for the staff to ring the laboratory on Mon (when it was open again) (so, why hadn't they chased them up a week earlier?). I got a message on my mobile on Tue that they'd rung the lab, who had no trace of having had an order for my right lenses (despite having received and fulfilled the order for the left lenses...). So, OPSM cancelled the original order, and placed a new one, and told me that it would only be a few days. I haven't heard any more. I presume that when I go in tomorrow they won't have received them, and will have to wait until Mon to chase the lab up again. I'm guessing that I won't get my new contacts before I fly to Auckland in a week (and more to the point, then have to drive back).

Comments

[unrelenting.livejournal.com]

My last lot of glasses had an adventure similar to this :\

[cred0.livejournal.com]

That reminds me that I should get the order in for the next batch of contacts, in case it takes that long again (same prescription as it's not that long since that examination).